KEO Marketing

Be in the Know.

Smartphone Users Quickly Abandon Bad Mobile Shopping Experiences

In a recent study conducted by Limelight Networks, the majority of the 771 surveyed smartphone users agreed that they expect mobile websites to deliver a quick and easy mobile shopping experience. Of the surveyed population, 80% stated they would quickly abandon the mobile shopping website if they had a bad experience or ran into the slightest issue, showing how important mobile website optimization truly is, especially for ecommerce sites.

In a visitor was faced with a sub-par experience on a mobile shopping site:

  • 18% would abandon the site and seek another site optimized for mobile use
  • 20% would complete their visit, but would not return for additional purchases
  • 62% would abandon the visit but return to the site to complete the purchase via desktop at a later time

Additionally, it was found that 67% of those surveyed have used their smartphone to shop online with 83% using their mobile device to research and purchase a product and 17% simply using their device to only research products.

To find out more about mobile website optimization, contact KEO Marketing for additional information and a free website audit.


With more than 25 years of hands on marketing strategy and operations experience, Sheila Kloefkorn is dedicated to developing marketing strategies and plans that help clients succeed. Some of the world's largest brands have depended on Sheila for marketing programs that delivered tangible and substantial results. Specialties: B2B marketing, lead generation, lead nurturing, sales strategy, marketing strategy, competitive marketing strategy, social media, search engine optimization (SEO), search engine marketing (SEM), mobile marketing, email marketing, website design, marketing plans.